Exchange/Damage Policy

EXCHANGE

To exchange your item for a different style or size, please treat your order as a return. Once you have returned your item, place a new order for your preferred item.

DAMAGED OR DEFECTIVE PRODUCTS

If your item is delivered defective or damaged, you have 15 calendar days to email hello@archandaxel.com with your name, order number, and a clear picture of the item.

If your item is damaged after delivery as a result of a manufacturer defect you have 60 calendar days from the date you received it to contact hello@archandaxel.com with your name, order number, and clear picture of the item.

Damaged or defective items are evaluated on a case-by-case basis.

CANCELLATIONS

You must cancel your order within 1 hour of placing it. Every effort will be made to accommodate the cancellation of your order. 

You can view your order status by clicking on the link sent in your order confirmation email. You have the options to edit and cancel within the 1 hour time period.

THIRD PARTY SELLERS

If you purchased your item from a third-party seller or retail store, please use them as your first point of contact for questions and concerns.

Many of our retailers have their own return or warranty policies, and we do our best not to infringe on their business.

If you are unsuccessful in reaching out to your third-party seller or retailer, please email hello@archandaxel.com with a receipt or invoice and a clear picture of the item. We will contact seller to find a solution to your specific case.