Shipping/Returns Policy
DOMESTIC SHIPPING POLICY
All orders are processed within 5-10 business days.
Although rare, any unexpected delivery delays will be communicated directly to you via email provided.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Arch & Axel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy
We currently do not ship outside the U.S.
RETURN POLICY
Thank you for shopping at Arch & Axel. If you are not entirely satisfied with your purchase, we’re here to help!
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it.
We will provide you with a return shipping label for the item(s) being returned. Please pack items to be returned in original packaging or utilize a standard cardboard box that can accommodate the size of item(s) being returned. Items damaged due to improper packaging will not be eligible for a refund. Improper packaging includes: envelopes, poly mailers, bags and/or standard cardboard boxes that do not accommodate the size of the item(s) being returned.
Once the return is received, we will provide a refund for the purchase price of the item(s). Original shipping charges are not eligible for refunds.
A $10 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method.
When sending your item back for a return, please include:
- Packing Slip or Order Number
- Reason for Returning Item
Please email, hello@archandaxel.com, to begin the return process.
REFUNDS
Once we receive your item, we will notify you that we have received your returned item for inspection. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card. You will only be refunded for the purchase price of the item, not including tax and shipping.
Please allow up to seven days for the credit to appear on your statement.
Shipping
We will provide you with a return shipping label for the item(s) being returned.
A $10 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method.