All orders are processed within 5-10 business days. 

Although rare, any unexpected delivery delays will be communicated directly to you via email provided.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated at checkout. 

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

 

Arch & Axel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy

 

We currently do not ship outside the U.S.

Thank you for shopping at Arch & Axel. If you are not entirely satisfied with your purchase, we’re here to help! 

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it.

We will provide you with a return shipping label for the item(s) being returned. Please pack items to be returned in original packaging or utilize a standard cardboard box that can accommodate the size of item(s) being returned. Items damaged due to improper packaging will not be eligible for a refund. Improper packaging includes: envelopes, poly mailers, bags and/or standard cardboard boxes that do not accommodate the size of the item(s) being returned.

Once the return is received, we will provide a refund for the purchase price of the item(s). Original shipping charges are not eligible for refunds. 

A $10 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method. 

When sending your item back for a return, please include:

• Packing Slip or Order Number
• Reason for Returning Item

Please email, hello@archandaxel.com, to begin the return process.

Once we receive your item, we will notify you that we have received your returned item for inspection. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card. You will only be refunded for the purchase price of the item, not including tax and shipping.

Please allow up to seven days for the credit to appear on your statement. 

Shipping

We will provide you with a return shipping label for the item(s) being returned.

A $10 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method.  

We will provide you with a return shipping label for the item(s) being returned.

A $10 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method.  

To exchange your item for a different style or size, please treat your order as a return. Once you have returned your item, place a new order for your preferred item.

If your item is delivered defective or damaged, you have 15 calendar days to email hello@archandaxel.com with your name, order number, and a clear picture of the item.

If your item is damaged after delivery as a result of a manufacturer defect you have 60 calendar days from the date you received it to contact hello@archandaxel.com with your name, order number, and clear picture of the item.

Damaged or defective items are evaluated on a case-by-case basis.

You must cancel your order within 1 hour of placing it. Every effort will be made to accommodate the cancellation of your order. 

You can view your order status by clicking on the link sent in your order confirmation email. You have the options to edit and cancel within the 1 hour time period.

If you purchased your item from a third-party seller or retail store, please use them as your first point of contact for questions and concerns.

Many of our retailers have their own return or warranty policies, and we do our best not to infringe on their business.

If you are unsuccessful in reaching out to your third-party seller or retailer, please email hello@archandaxel.com with a receipt or invoice and a clear picture of the item. We will contact seller to find a solution to your specific case.